Design & Installation
HOME THEATER INTERIORS POLICIES
FREE SHIPPING - Freight Prepaid.
No additional charge added for shipping.
SALES TAX - Our Texas customers will be charged sales tax based on their total purchase. Our shopping cart will add this Texas sales tax. Our Florida customers will be charged sales tax based on only specific products that are shipped direct from one of our Florida suppliers. Our shopping cart will not show this Florida sales tax. Florida customers will be contacted before processing their order if a sales tax is added to their total for these specific products.
48 Continental United States addresses receive free shipping on
items designated as "free shipping".
Hawaii and Alaska shipping addresses will be charged a
shipping fee to be determined upon receipt of your order. You
will be notified of the total charge by e-mail and the order will
not be processed until we receive confirmation from you.
International customers will be charged an international handling fee, plus actual freight
cost. International customers are responsible for any duties
and custom fees for the destination country. After receiving an international order, we will calculate and notifiy
the international customer of the total charge and form of payment necessary by e-mail. The order will not be
processed until we receive a reply confirmation. Home Theatre Interiors is not responsible for any international delivery problems which were not caused by Home Theatre Interiors. We will help you resolve any international delivery problems to our best ability.
HOME THEATRE INTERIORS is a distributor. Many of our items are shipped by and from the manufacturer to your address. Framing and seating may require assembly and installation. Some framing and display items are considered "commercial". Home Theatre Interiors is not responsible for typographical errors.
We accept VISA, Master Card Novus/Discover, American Express
and checks. Unless specified, allow 2-3 weeks for your order to arrive.
Most orders are shipped within 2-14 days from receipt of order. Special, and Personalized
items, such as lighted marquees and seating, are typically shipped
within 2-4 weeks.
Custom orders, such as marquees and theater seating, may require us to
contact you to confirm specifications. If necessary, we will e-mail or phone
you within 24 hours.
RETURNS Accepted within 30 days with prior authorization, unused, and in original packaging. Call before returning any merchandise for any reason. Once a product has been assembled or installed, absolutely no refunds are permitted. Shipping costs are not refundable. Product return shipping costs must be prepaid by the customer. Actual delivery charges, expressed as "free shipping" at the time of purchase, are not refundable and will be deducted from the refund. All returns are subject to a minimum 15% restocking fee, depending on the item, size, and weight. There are no returns or refunds on food and food related items, personalized and custom manufactured products, including: all seating products; all poster cases, frames and marquees; all cinema signs; all metal theater decor products, CDs , DVDs. Merchandise is warranted by the manufacturer. Any and all potential returns must be accompanied by a “Return Authorization”. To obtain an “RA Number”, call 281-494-4065, or via e-mail at info@HTinteriors.com.
All shipments received by you that appear damaged must be noted to the
freight carrier, then refused and returned to the address on your shipping
label for claim processing.
You must report any damage claims immediately to the freight company.
Home Theatre Interiors will not be held responsible for any shipping
damage and, in an unlikely situation, you may have to claim freight damage
with your own insurance company.
Products with initial defects will be repaired or replaced. Within 10 days
after merchandise is received, you must contact Home Theatre Interiors
to report the defect. Defective products must be returned in the original
factory carton with all packing and manuals. You must contact Home Theatre
Interiors prior to returning any merchandise for any reason.
After 10 days, products with defects are subject to the manufacturer's warranty only.
Our Commitment to Privacy:
Home Theatre Interiors is sensitive to Internet privacy issues and respects our customer's privacy! We value our relationship with you and we hold your personal information in the strictest confidence.
In general, you can visit the Home Theatre Interiors' web site as an anonymous visitor without revealing any information about yourself. Our site servers automatically track certain usage information, but this information will not reveal your identity or be linked to you personally.
The Type of Information We Collect:
There are times when we do need to gather personal information from our site customers, such as when you order merchandise from our web site. In this case we may need to collect certain contact and billing information such as your name, billing address, email address, phone number, and credit card number.
In addition, on some pages you can submit information about other people. For example, if you order a gift certificate, and want it sent directly to the recipient, you will need to supply the recipient's name, physical and/or email address, and phone number. The recipient information you provide will only be used to send the gift certificate.
How We Use the Information:
Home Theatre Interiors may use this personal contact information to fulfill your product purchases and service requests; provide you with order details; support services and to customize/personalize your shopping experience. We do not share this information with outside parties except to the extent necessary to complete the order.
We use return email addresses to reply to the email inquiries we receive.
Our site servers automatically track certain usage information such as the number of visitors, frequency of visitors, time of visits, pages visited and referring web sites, so as to improve our site through statistical analysis.
What are cookies, and how are they used?
How can I Decide what kinds of Marketing Communications I will Receive?
You always have the option to opt-in or opt-out of receiving future marketing communications from
Home Theatre Interiors. To opt-out, please follow the directions on the bottom of a marketing email.
Our Commitment to Security:
We use industry-standard 128-bit encrypted SSL (Secure Socket Layer) to protect your information. Home Theatre Interiors follows reasonable technical and management practices to provide for the integrity, safety, security and confidentiality of transactions and data stored on our servers. You can confirm you are on a secure checkout page by observing https:// in your web browser's URL address bar. The "s" after http:// stands for "secure".
Our Commitment to Children's Privacy:
Our site is intended to be used by adult visitors who are looking for information, services, or to purchase merchandise. By registering with Home Theatre Interiors and purchasing products, you represent that you are 18 years of age or older.
We may disclose your information if necessary to protect our legal rights. We may disclose your information if it relates to threatened or harmful conduct or Home Theatre Interiors has good faith reason to believe that such action is necessary to conform to the requirements of law, comply with government orders, court orders or other legal process. We may disclose your information to protect and defend our property and/or rights, the users of this web site or the public at large. This includes exchanging information with third-party companies and organizations for fraud protection and credit risk protection.
How to Contact Us:
This site and its contents, unless specifically noted, are copyright Home Theatre Interiors. Unauthorized use of site content is prohibited. All rights reserved.
HOME THEATRE INTERIORS
714 Lake Shore Drive
Sugar Land, Texas 77478
Call Us Toll Free: (800) 494-4020